Effective Communication: Consider what lies beneath the surface

Ever been bewildered that what you have said has been taken the wrong way our taken completely out of context? Have you had to provide more context or dig yourself out of a communication ‘hole’?

Chances are that you have made some communication choices that have not considered all that lies beneath the surface communication – that is, more than what is actually being said and how the other person is behaving while you interact. Read More Here or Watch The Video Here.

Attention Please!!!

Whether you are making a pitch to a small group, addressing a TEDx style auditorium or trying to engage your work colleagues with some new information, there is a crucial moment that hangs in the air at the start of our interactions. We have an opportunity to grab someone’s attention to set the tone for what you are about to present. Read More Here or Watch The Video Here


It’s Official – Retail Is In Recession

With the National Bank announcing that the retail sector is in recession we consider what and why this has happened and thing to consider moving forward. The retail sector lost its way when it stopped focusing on the customer experience. What are 3 key things retailers can do to ensure they are providing a customer experience that has potential customers keen to shop again face to face. Read More Here or Watch The Video Here.

There is Power In Rapport

At Human Interactions Australia we are passionate about enhancing the quality of human interactions in the workplace. This starts with trust. To build trust in a team we need to be in rapport with each other. We need to connect effectively and maintain this connection to share ideas and work productively. Read more here or Watch the Video Here

Preparing For Who’s Out There

An effective meeting, presentation or pitch starts with preparation. Today we need to talk about great ways to consider and engage your audience. But first we need to understand that there are all different types of people out there. They think and consider things differently, they feel and are moved to action in different ways and they find different things important and show their values in a variety of ways. Read More Here or Watch the Video Here

Old Fashioned or On Song

There were three things that occurred in a simple transaction that ensured the customer interaction ended so positively.

  1. Listen Intently,   2. Asked Questions   3.Passed On Knowledge

Read more here to get some more detail and the context of the story.

The Power Of Intention

This morning I read an article on HBR about why managers are uncomfortable giving feedback to employees.

The stats were not great! 69% of managers stated they were uncomfortable when communicating in general. Whilst 37% were uncomfortable when giving direct feedback/criticism. How can this be?

Read more here